Treat any situation with as much seriousness as that felt by the people involved in the situation

An employee cannot have too much information

Turfiness is never worth the time and effort it consumes

Demonstrating how something can be done better is the best constructive criticism

There is no better place to learn the subtle points of management than as an officer of a volunteer organisation

The prospect of facing a problem person head-on is often the mother of creativity

‘But you don’t have to accept my version; why don’t you take mine and make it even more effective?’

‘Are you sure you want to tell me and not a counsellor?’

James Autry